About Us

At Links our service promise is to provide top quality services in a timely and efficient manner. We will continue To build a customer-Centric culture and ensure that employees develop superior behaviors and skills to meet your expectations of the highest level of service.

We Promise to:

• Respond to your queries within 24 hours.
• Endeavor to answer your call within three rings, however if the demand for our services is high, we may need to place your call in queue for a short period, or otherwise call back
• Treat your personal information with confidentiality
• Make every effort to resolve your Inquiry at the first point of Contact
• Provide further assistant on any pending quarries by Sets of clear expectations of the next steps and deliver on those commitments.
• Provide access to your reports in a timely and user friendly channel

Handling of complaints

We Promise to:

• Acknowledge receipt of complaints within 24 hours and keep you appropriately informed.
• Notify you in the event we require you to submit any additional information.
• We take complaints seriously.
• Ensure investigations are concluded and communicated within the shortest period possible.

Our request to you:

• Treat our staff courteously in all engagements with them.
• Provide us with all correct information and documents to lodge a complete application/ report
• Keep us informed of any challenges or concerns of our employees, our policies etc that may ruin your comfortability to consuming our services.

Kindly download our Customer Compliments, Comments and Complaints Form which you can fill, scan and send it to customercare@linksvaluers.com